Salesforce For E-Commerce
Create Personalized Journeys
Offer smart suggestions based on purchase history and make personalized recommendations to boost customer engagement.
Simplify Order Management
Streamline global order processing, fulfillment, and deliveries. Manage returns, replacements, and cancellations with efficient order tracking.
Enhance Product Discovery
Improve product search with optimized categorization and display key product information for smoother navigation through listings.
Promote Seasonal and New Products
Use dynamic banners to highlight festive sales, discounts, and new product launches. Combine these promotions with email alerts to drive customer interest.
E-Commerce Store
Fine-Tune Cart & Checkout (15 words)
Manage carts, wallets, and pricing effortlessly with Salesforce eCommerce, controlling discounts and preventing changes.
Optimize Seasonal Sales:
"Prepare for flash sales with optimized performance, calculated discounts, and seamless store functionality."
Manage Product Placement & Listings:
"Efficiently organize products by category, manage listings, and run promotions with advanced campaign controls."
Globalize Your Business:
"Manage multiple storefronts with one backend, supporting multi-language, multi-currency, taxes, and localized shipping."
Reduce Cart Abandonment:
"Minimize checkout friction and send automated reminders to recover abandoned carts, boosting conversions."
Payment Gateway Integration:
"Offer secure payment methods, including credit cards, debit cards, and net banking through integrated gateways."
Reminders, Alerts, & Confirmations:
"Send order status updates, delivery ETAs, and confirmations via WhatsApp, SMS, or voicemail notifications."
Integrate with Popular Platforms:
"Expand your store's reach by integrating with major platforms like Amazon, eBay, and Flipkart."
Make Search and Buying
Journey Better for Your User!
Product Filters & Bundles
Shipping & Tax Calculations
Personalized Suggestions
Product Customization
E-Commerce Solution & Support
Ticket Management
Prioritize and resolve customer issues efficiently with eCommerce Cloud, ensuring smooth dispatches and resolutions.
Self-Service for Customers
Reduce costs by automating order tracking, refunds, and reviews through chatbots and self-service portals.
Case Routing
Route cases to the right teams for faster resolutions based on product type and service needs.
E-Commerce Logic & Intelligence
Inventory & Supplier Management
Track inventory levels, reorder stock, and manage suppliers seamlessly to ensure business continuity.
Analyze Traffic & Affiliate Performance
Identify top-performing channels and promotions, and collaborate with partners on co-marketing campaigns.
Sales Analytics & Forecasting
Monitor Sales Trends
Pinpoint which products perform best during flash sales and collaborate with the right suppliers to boost inventory.
Customer Insights & Wishlists
Leverage purchase history and wishlist data to tailor product offerings and stay competitive in the marketplace.
Frequently Asked
Questions (FAQs)
eCommerce cloud platforms enable seamless online store management, offering scalability, secure payments, personalized customer experiences, and streamlined operations, helping businesses grow and improve customer satisfaction.
Salesforce eCommerce integration enables efficient cart, wallet, and pricing management, giving admins control over discounts and preventing unauthorized changes, reducing cart abandonment, and improving the checkout process.
Yes, eCommerce cloud supports multi-language, multi-currency, and localized shipping, enabling businesses to manage multiple storefronts with streamlined global order processing and complex billing systems through a single backend.
BeCommerce cloud reduces cart abandonment by minimizing checkout friction, sending automated reminders, and encouraging customers to complete purchases, resulting in improved conversion rates and customer retention.
eCommerce cloud integrates multiple secure payment gateways, supporting credit cards, debit cards, net banking, and other payment methods, offering customers flexible payment options for seamless transactions.
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